COUNTY OF ORANGE PUBLIC SERVICE IMPACTS
- The Orange County Assessor Department service counter is open for public access at 500 S. Main St. in Orange effective June 22, 2020.
- The office locations in Mission Viejo and Civic Center-Santa Ana will remain temporarily closed.
- Many of our services are available through our website, by mail and phone. If you have any questions, please contact us at (714) 834-2727 between 8 a.m. to 5 p.m. Monday through Friday.
- For further information about specific items you may call the numbers below from 8 a.m. to 5 p.m. Monday through Friday:
Address Change for Real Property
Address Change for Business Property
Boat and Aircraft Questions
Business Property – General Questions
Exemptions – Homeowners’ Questions
Exemptions – Institutional (Welfare, Church, etc.)
Exemptions – Veterans’ Questions
Real Property – Change of Ownership Questions
Real Property – General Questions
Proposition Questions (Prop 58, 60, 90, 110, etc.)
Taxpayers’ Advocate Office
Value Notice Requests
- As of July 1, the Child Support Services lobby in Santa Ana is open for payments and help with child support.
- Court activities are taking place remotely. Customers may call (866) 901-3212 between 7 a.m. and 5 p.m. Monday – Friday for more information.
- Customers can make payments by phone (866)-901-3212, online (childsupport.ca.gov/state-disbursement-unit), or in person.
- Visit css.ocgov.com/contact/covid_19 for the latest updates to services.
For information on the department’s services, please call the information line at (714) 834-2500, Monday through Friday, from 8 a.m. to 4:30 p.m. or visit OCRecorder.com.
- Residents who have medical questions may call the Health Referral Line at (800) 564-8448.
- Community trainings (i.e. Mental Health First Aid and Crisis Intervention Training) are suspended.
- March Mental Health Board and Mental Health Services Act Steering Committee meetings have been canceled.
- Clients are being screened for symptoms and any client who presents with symptoms is being re-scheduled and referred for a medical appointment.
- Outreach & Engagement staff have suspended their participation in resource fairs.
- The March Continuum of Care Board and Committee meeting is canceled.
- The March Bridges at Kraemer Community Advisory Board meeting is canceled.
- California Children Services Medical Therapy Units, which are located on school campuses, are limiting services to medically urgent appointments.
- Several hospital food facility inspections have been postponed to minimize operational impact to hospitals.
- Human Resource Services (HRS) is significantly reducing and might eliminate in-person testing for candidates currently in the hiring process. HRS will work to accommodate candidates who do not have access to online systems.
- HRS is exploring significantly speeding up the hiring process as allowed per the emergency orders, especially for OC Health Care Agency.
- Office is currently closed. Orange County residents may email email@example.com or call (714) 645-3844.
www.ocpetinfo.com | (714) 935-6848 |After-Hours: (714) 259-1122
- The Intake Office is open daily from 7 a.m. to 6 p.m. Please note, OC Animal Care continues to respond to urgent service calls related to public health and safety issues 24 hours a day. Residents who need after-hours assistance can call the after-hours number at (714) 259-1122 and leave a message for the call to be prioritized. OC Animal Care is accepting stray cats if they are sick or injured. Thank you for your patience and understanding.
- The shelter in Tustin is open by appointment only.
- Owner surrenders are available for emergency situations.
- Adoptions/rescues/fostering are available by appointment. Call (714) 935-6848 to make an appointment.
- Owners redeeming their pets are asked to please call ahead at (714) 935-6848.
- Field Services are available for essential services.
- Licensing can be processed online or over the phone. In-person licensing services are suspended due to COVID-19.
www.occommunityservices.org | Information and Assistance Line: (800) 510-2020 | Monday – Friday 8 a.m. – 8 p.m. | After-Hours: 2-1-1
- The OC One-Stop Center is open by appointment only, and resources can be accessed online at oconestop.com.
- Economic & Business Recovery Call Center is open: (714) 480-6500 | Monday – Friday 8 a.m. – 5 p.m.
- The senior meal delivery program has changed to one or two deliveries per week, with 21 meals dropped off.
- Congregate meal sites are closed, but brown bag pick-up is open three-five days a week (depending on-site).
- Senior home assessments have been waived. New clients in need of food can register over the phone and are granted conditional eligibility to be able to start receiving meals immediately.
- Veterans Service Office is open by appointment for Driver’s License verifications and time-sensitive or critical matters only. College Fee Waivers can be processed online at www.veterans.ocgov.com.
http://www.ochousing.org/ | (714) 480-2700
- All face-to-face office visits are suspended until further notice, and services are provided remotely. All inquiries and questions should be made via phone call and email. Information has been updated on the OCHA website.
- All annual inspections will be rescheduled and postponed until further notice per U.S. Department of Housing and Urban Development (HUD) guidelines related to COVID-19.
- New lease inspections will continue. All communication with the owner or tenant will be via email/phone call.
- Special inspection will be delayed unless it is essential to the health and safety of the tenant.
- In-person meetings are suspended until further notice.
- Affordable housing monitoring inspections will be rescheduled.
- Beaches are open regular operating hours. Please see OCParks.com for beach hours.
- Parking lots and restrooms are open at all County regional and wilderness parks and beaches.
- OC Parks Annual Parking Passes are available for purchase online or at select facilities. Please visit OC Parks’ annual pass page for more information.
- Irvine Lake is open for fishing during its regular weekend hours.
- Individual campsites at Caspers Wilderness Park and O’Neill Regional Park are open. Reservations available online, by phone and in person.
- The following amenities remain closed: playgrounds, exercise equipment, shelters, nature centers and park offices.
- The OC Zoo is closed.
- Some volunteer programs and activities may resume with restrictions.
- All events, programs and activities canceled.
- OC Parks Headquarters closed.
- Park Offices, nature and interpretive centers closed.
- Historical parks closed, except the grounds of Heritage Hill Historical Park and Irvine Ranch Historic Park (buildings remain closed).
- Processing permit requests temporarily suspended.
- Based on guidance from state and local health officials to help curtail further spread of COVID-19 in our communities, all OC Public Libraries are closed and will reopen on a phased basis when guidance allows.
- Book drops and contactless Curbside Pickup are now available. Learn more about Curbside Pickup HERE or at ocpl.org/curbsidefaq.
- In this interim time, although OC Public Libraries’ doors may be closed, there are many ways residents can still connect with our library services. OC Public Libraries’ robust digital services give library cardholders 24/7 free access to ebooks, audiobooks, magazines, movies, resources and more. You can also enjoy virtual programming at org/virtualprograms
- Visit org/elib/ecardfor a digital card that gives you access to a wide variety of downloadable media!
- Friends of the Library Bookstores are all closed. Bookstores are not accepting donations at this time.
- If you have questions, please contact library staff at firstname.lastname@example.org, via social media on Facebook, Instagram, Twitter, or use library chat at ocpl.org
- OCPW’s public permit counter located at the County Service Center at 601 N. Ross St. in Santa Ana is open to the public for in-person service (social distancing guidelines and safety partitions in place). OCPW’s online services remain accessible 24/7 at the myOCeservices portal at https://myoceservices.ocgov.com/.
- The public can use the online services portal for a variety of service needs that include, but not limited to, permit applications, plan check reviews/status, inspections requests, payments online, as staff continue working to process requests in a timely manner. Some extended plan check timelines may be expected during this time.
- Additionally, OCPW’s OC Development Services team is available via phone at 714-667-8888.
- The Agricultural Commissioner’s office public counter is also open to serve the public (social distancing guidelines and safety partitions in place) or can assist customers via phone at 714-955-0100.
- Procurement Services may conduct contractor bid sessions via conference call or scheduled appointment or may cancel such bid sessions as necessary due to large group sizes.
- OC Waste & Recycling’s Household Hazardous Waste Collection Centers (HHWCCs) will remain in operation for drop-off only of household hazardous waste.
- The Materials Exchange Programs, located at the HHWCCs is now open.
- The Orange County Probation Department is continuing the suspension of visitation until further notice at Orange County Juvenile Hall, Youth Leadership Academy and Youth Guidance Center. ONLY attorney and professional visits will be allowed during this period.
- OC Probation Department Regional Offices are currently closed to the public, for both adults and juveniles under probation supervision. Telephone contact information is posted. Clients will be instructed to contact their assigned Deputy Probation Officer by phone.
- Clients who were recently released from custody need to call (714) 569-2000 and ask for the Officer of the Day for direction and resources.
- Santa Ana Office (SAO) 714-569-2000
- North County Field Office (NCFSO) 714-937-4500
- West County Field Office (WCFSO) 714-896-7500
714-896-7878 Juvenile Supervision
- South County Field Office (SCFSO) 949-206-4160
- Manchester Office Building (MOB) 714-935-6623
- Juvenile Hall (JH) 714-935-6157
- Youth Leadership Academy (YLA) 714-935-7099
- Youth Guidance Center (YGC) 714-836-2700
- Central and North Youth Reporting Centers (CYRC and NYRC) 714-667-7770
- Collections information: Until further notice, in-person Financial Appointments at Probation Regional Offices will be temporarily suspended.
- Collection Officers are available by telephone to answer any questions regarding your account. Contact information for your Collection Officer can be found on your billing statement. If you do not know who your Collection Officer is, you can call the office site (phone numbers listed below) and ask for the Collection Officer of the day.
- Santa Ana Office (SAO) Collections 714-569-2000
- Manchester Office Building (MOB) Collections 714-935-7411
- Juvenile Hall (JH) Collections 714-935-6157
- North County Field Office (NCFSO) Collections 714-937-4500
- West County Field Office (WCFSO) Adult Collections 714-896-7500
- West County Field Office (WCFSO) Juvenile Collections 714-896-7878
- South County Field Office (SCFSO) Collections 949-206-4160
- During this time, please utilize the following payment options:
- Credit Card Payments:: Your credit card and Probation Account information (beginning with A, J, L or R) must be available to complete your payment.
: Your credit card and Probation Account information (beginning with A, J, L or R) must be available to complete your payment.
- Online Payments: ocgov.com/Probation
- Phone Payments: (800) 533-0943
Check or Money Order Payments:
- Payable to: Orange County Probation Department
- Memo: your Probation Account information (beginning with A, J, L, or R)
- Mail to:
Orange County Probation Department
P.O. Box 10178
Santa Ana, CA 92711-0178
- Staff assigned to Field Operations for both Adult and Juvenile Bureaus will continue to work at their normal office locations and be available to clients by phone.
- Day Reporting Centers (DRC) for adults will suspend operations until further notice.
- Youth Reporting Centers (YRC) will suspend operations through April 5, 2020.
- Contact numbers for area offices:
- Day Reporting Centers (DRC) for adults will suspend operations until further notice. Contact numbers for Santa Ana DRC 714-415-7400 and Westminster DRC 714-373-6889
- Youth Reporting Centers (YRC) will suspend operations through April 5, 2020. Contact number for Central YRC is (714) 667-7770
- ROV reopened to the public in early July. ROV is also staffing all of its phone operations, including all supported languages — Chinese, Korean, Vietnamese and Spanish. The public may call 714-567-7600 for assistance.
- ROV is planning for the November 3, 2020 Presidential General Election
- Every registered voter will be mailed a vote-by-mail ballot and vote-by-mail ballot mailing will begin on October 5.
- Voters can vote in-person at any of the 167-170 Vote Centers; locations will be listed in the Voter Information Guide and available online at ocvote.com starting in late September. Hours of operation are:
- October 30 – November 2: 8am – 8pm
- Election Day, November 3: 7am – 8pm
- Voters may return their completed ballot via U.S. Postal Service, drop off at a Vote Center, or drop off at a ballot drop box; return envelopes must be postmarked by Election Day.
- ROV is currently hiring approximately 1,500 Customer Service Representatives to assist voters at Vote Centers. To learn more and apply, please visit ocvote.com/jobs.
- The front lobby of all Sheriff’s Department buildings and contract city police services substations are closed to the public.
- All volunteer programs are suspended; this includes senior programs in contract cities and those provided by jail volunteers. Jail programs provided by staff will continue.
- All department tours and civilian ride-alongs will be postponed.
- Patrol deputies have been directed to use discretion in responding to calls for service that require social contact. Where possible, deputies will call reporting parties and take necessary reports over the phone.
- Community service officers and motor deputies will not respond to non-injury traffic collisions unless vehicles are disabled in the roadway or creating a hazard.
- Public jail visiting is suspended, and inmates are provided two free five-minute phone calls per week.
- Enhanced symptom screening for jail intake has been implemented in coordination with the OC Health Care Agency’s Correctional Health Services.
- SSA has opened the following regional center offices to the public, with limited hours of operation:
- Aliso Viejo
- Garden Grove
- Santa Ana
- These facilities are open to the public from 9 a.m. to 1 p.m. Monday through Friday.
- Drive Through Benefits Issuance will continue to be provided Monday through Friday by appointment only from our various open locations. Please make an appointment at the SSA Call Center at (800) 281-9799 to schedule your drive through time. Call Center hours are below.
- NOTE: Effective 9/5/20, Saturday Drive Through Benefits Issuance Services will be consolidated into the Santa Ana Regional Center location only and will run from 9 a.m. to 1 p.m. on Saturdays. Customers requiring services on Saturdays should schedule an appointment by calling the SSA Call Center. Individuals are encouraged to apply for Medi-Cal, CalFresh, General Relief and CalWORKs benefits, or review existing case information online or by contacting our Call Center:
- Online: http://www.mybenefitscalwin.org
- SSA Call Center: (800) 281-9799
- Extended Call Center Hours: Weekdays (Monday – Friday) from 6:30 a.m. to 8 p.m.
- Saturdays from 7 a.m. to 4:30 p.m.
- Additionally, individuals can apply for CalFresh at www.GetCalFresh.org
- And online for Medi-Cal at www.coveredca.com
- Clients may also apply for General Relief benefits by faxing an application to (714) 825-3155
- Clients may also apply for In-Home Supportive Services (IHSS) or ask questions related to ongoing IHSS cases by calling (714) 825-3000
- Select option 4 for IHSS hotline (for immediate needs and items needed within 3 days)
- The Orangewood Children & Family Center (OCFC) and Eckhoff office is closed to the public; limited visitations and Live Scans are available by appointment only (please contact your assigned social worker)
- Emergency Response teams and 24/7 hotlines continue to be operational for the safety of our most vulnerable populations:
- If you suspect a child is at risk of abuse or neglect, call our 24-hour Child Abuse Registry at (714) 940-1000 or (800) 207-4464.
- Please call the 24-hour Adult Protective Services Hotline at (800) 451-5155 if you suspect a senior or dependent adult is at risk of abuse or neglect.
- Property tax payments and requests for five-year installment plans can be made in person at 601 N. Ross St. inside the County Service Center. Taxpayers can also make payments 24/7 online at ocgov.com/octaxbill by eCheck (no cost) or credit/debit card (2.29 percent service fee applies). In addition, taxpayers can drop off check payments 24/7 at the Treasurer-Tax Collector depository payment box on the east side of the County Administration South building, 601 N. Ross St. in Santa Ana. Taxpayers can also telephone and speak to a customer service representative in the Call Center between 9 a.m. and 5 p.m. at 714-834-3411.
- Certification requests for tract maps can be dropped off at the Treasurer-Tax Collector public cashiering stations located at 601 N. Ross St. inside the County Service Center.
- Mobile Home Tax Clearance Certificates can be dropped off at the County Service Center at 601 N. Ross St. or can be completed online at tax.ocgov.com/tcweb/tcc_request.asp. In addition, the online form can be printed and mailed to County of Orange, Attn.: Treasurer-Tax Collector, P.O. Box 4515, Santa Ana, CA 92702-4515.